Damaged in delivery
If something arrives damaged, send us a photo of the damage within 48 hours of delivery and we will make and send a replacement free of charge.
Custom products
Prints, canvases, frames, photo books, albums and photo restoration are made from your own photos, so we cannot take them back unless they are faulty. If a product has a printing or making fault, tell us and we will remake it.
Not refundable
- Gift cards
- Session vouchers
- Lightroom presets and e-books (downloads)
How refunds are paid
Approved refunds are sent by bKash or bank transfer within 7 working days.
For refunds on wedding and session bookings, see our Cancellation & Rescheduling policy.